At Sam-TwoS, we take pride in delivering high-quality coaching and training services designed to meet your specific needs. As our offerings are conducted online and include professional expertise, all sales are considered final. Below are the terms of our refund policy:
Non-Refundable Services
- Real-Time Coaching Sessions: Once a session is delivered, it is non-refundable as it involves dedicated time and resources from our coaches.
- Digital Training Materials: Access to e-books, recordings, or any supplementary materials provided as part of a program is non-refundable upon delivery.
- Program Packages: If you purchase a multi-session package, unused sessions are non-refundable after the program begins.
Cancellation and Rescheduling
- Cancellations Before Start: If you cancel your program or session at least 48 hours before the scheduled start, you may receive a full refund or reschedule without penalties.
- Late Cancellations: Cancellations made within 48 hours of the scheduled session will not be eligible for a refund.
Commitment to Quality
While refunds are not provided, our priority is your satisfaction. If you’re not happy with the quality of a session or program, please contact us. We will work with you to provide additional resources, make adjustments to your program, or schedule follow-up sessions to ensure your goals are met.
